Payment & shipping
Buyer Protection
Every MERKATO order is covered. If the item is missing, damaged, or materially different, we help you get a refund or replacement.
What is covered
Non-delivery, wrong item, and items that do not match the listing. Open a case from your order page within 30 days of delivery.
How claims work
Share photos and the order number. Most cases are reviewed within 48 hours. Refunds return to the original payment method.