Track an order
Enter your order number to see packing and delivery status.
Track order →Customer service
Help Center
Find answers about orders, deliveries, returns, and your MERKATO account.
Returns & refunds
Most items can be returned within 30 days in original condition.
Read policy →Payments
We accept cards, wallets, and other local methods at checkout.
See methods →Talk to us
Need a human? The contact team is available every day.
Contact us →Popular questions
Where is my order? How do I change an address? When will I be refunded? Start with the cards above, or write to support@merkato.example.